We require the recipient’s contact number as it is important for us especially our delivery team required to contact the recipient to make sure they are at the delivery location to receive the item. There are some cases where the delivery attempts were made but unsuccessful due to the recipient was unable to be found. Thus, having the recipient’s contact number is crucial as the recipient can notify us that they are not present at location (MC, work leave, etc). We will then call the Sender to ask permission for rescheduling delivery (with freshly packed flowers) or to get permission to pass the item to someone they know to receive on their behalf. Please note that we will not issue any refund if the recipient is uncontactable when delivery item arrived (Refer to Return & Refund Information section).

If you wish to give a surprise to the recipient, you can enter phone number of your recipient or the person who will be receiving it on the recipient behalf. Alternatively, you can also key in your phone number if you wish to alert the recipient that the bouquet has arrive by yourself.  In this case, our delivery team will contact you once he reaches the destination. We encourage customers to make sure provide phone number of person who involve in receiving the delivery item only. 

All our bouquets are delivered by our dispatching teams who perform their duty on their trusty motorbikes to reach their delivery locations quickly. Sometimes, we use 3rd party drivers such as Lalamove or Grab Express to deliver the bouquets. Please expect a slight delay in the event of unforeseen circumstances such as bad weather, heavy rain, or heavy traffic etc. as drivers deliver to multiple locations in one trip. Our dispatching teams are doing their best to ensure your orders reach you within the selected time frame. 

We currently only provide delivery to Klang Valley areas, and we have yet expanded to other states in Peninsular Malaysia.

Depending on the securities or the policies of the premises. In cases where our dispatcher is not allowed to enter the premises, we may have to request the recipient to collect the items at the security, lobby, or the reception area. Our dispatcher will do their best to hand the bouquet directly to the recipient.

Yes, you can by adding the item to the cart first and click check out. At the check out page, insert your delivery address details along with the postcode/ ZIP. Then, you will see the delivery fees appear above the “Total” section. For example, Klang Valley delivery fees is starting from RM18, depending on the delivery location. Alternatively, you can choose to pick up your own bouquet with no delivery charge.

We apologize for the delivery been ruined as we could not control our Malaysia’s tropical weather for the time being. We do know that having a weather-bender will benefit us a lot, but we have yet to discover one. However, regardless of the weather, our delivery team try their best to deliver the bouquet(s) to your destination as soon as possible upon collect it from our store. 

We can assure you that all our flowers are made fresh every single day. Our florists use fresh flowers delivered to us daily to ensure every of your bouquet(s) looking as beautiful as possible. If your bouquet happened to look unattractive or not fresh, always place it in air-conditioned room or put it in refrigerator and spray some clean water on the flowers to hydrate them. If you’ve noticed the petals of flower like roses appear in dark color, don’t’ worry! You can remove the unappealing petals by gently peeling it and you will find this trick helps your bouquet to look better. In the event if your bouquet(s) appears to be completely affected, please contact us immediately by 11.59 PM on that delivery date so that we can assist this matter for you. Learn more about Return and Refund Information.

Please note that our standard delivery service runs between 12pm – 6pm and we are unable to accommodate specific timing request especially during peak periods. However, on usual days, if you would like a shorter range for your delivery, please specify a 2-hour delivery time and we will notify our dispatchers. There may be an additional fee applied if you would like your bouquet(s) to arrive early/late. We will inform you once the items are arrived. Alternatively, we suggest you opt for pickup option if the reasons for your time request is a marriage proposal, surprise, etc. 

Delivery will be considered late if your bouquet(s) reaches its destination after 6PM. Late delivery are normally caused by unforeseen circumstances include bad weather (heavy rain, monsoon seasons), accidents, transportation disruptions etc. In this situation, our dispatcher may contact the recipient to notify them such delay. We seek for your understanding that such situation is beyond our control, and we hope you to stay patience and calm as we will put best effort to resolve the matter and complete the order. We will contact you if necessary.

Yes, you will be notified via an email containing tracking codes once the bouquet is sent out for delivery and also when it delivered to the recipient. You may use the tracking codes to track your order from the link provided in the email or click here. Kindly note that status updates may not be real-time as real-time tracking is not available at the moment. It is normal if you receive delay response from our dispatchers as they might be inconvenient to update while they are on bikes delivering other orders. 

We hope you understand that currently it is difficult for us to track the exact location and ETA of all orders as we have yet to execute a unified tracking system among our dispatchers. Almost all of our dispatchers are motorcyclist, thus, they won’t be hold onto their phones at all times when they are riding bikes. They will only response when they reach at a destination as it is inconvenient to do so when they are on duty to deliver the orders. We seek for your patience and we will let you know as soon as we receive updates. 

We encourage you to notify us immediately once you get to know the recipient is leaving soon so we can arrange with our dispatcher to make your order delivery to a second location, preferably 3-5 hours in advance. We will advise the sender/recipient to provide us a second delivery address to ensure the order can be completed on the same day, otherwise, we have no choice but to deliver the bouquet on the next day. Also, we will require sender/recipient to provide us a home delivery address in the event that the original address is a store/office building that closed on weekends/public holidays, else we will deliver the order on next business day.  

If we failed to get such information from the sender, we have the right to decide the next possible option for the order.

It is your responsibility to inform us beforehand (at least before 11AM) of the original delivery date so that our delivery team and dispatchers can take note of this. Do note that our delivery service operates from 12PM to 6PM. 

Shall the recipient be absent during the time of delivery, our dispatcher will proceed with next available solution (refer to next question):

Our dispatcher will call the sender/recipient to decide:

Option 1: Place it on the front door (for landed properties/ shop lots) or at the guard house or receptionist (for guarded office buildings, apartment, condominium, etc.).

Option 2: Schedule a self-pickup from our store after 5PM and before 8PM (NON-REFUNDABLE delivery fees). Please contact us for schedule.

Please note that we will only call you 3 (THREE) times, if for any reasons you cannot be reached or do not answer our call, we will proceed to decide for you, which is Option 1.

Orders are delivered ONCE. If the recipient is not present at that time, our dispatcher will send the bouquet back to our store after completing their jobs at other destinations (if any). We will send a notice of unsuccessful delivery to sender/recipient and will need to arrange for self-pickup from our store. If sender wish to redeliver, he/she will need to bear the extra delivery cost and no replacement of fresh flowers will be delivered.